You can add support to windows or use Mozilla Fire Fox . For Fire Fox select view button . select the character encoding then the auto detectl button .select japanese For win xp microsoft explorer left click on start button open the control panel click the regional and languages option icon. It should be the globe icon. click on the languages tab. select install files for East Asian Languages. Windows will probably ask you to insert your xp system disk or type the path to the files. just follow the directions and you will be fine. I hope this helps Email me If you get stuck. George