How can my friend get a refund?
My friend travelled to Sydney Australia, and lived in a hotel. Twelve hours after he left, the hotel charged him 600 dollars and accused him of damaging a TV.
The problem is there doesn't seem to be any evidence to show that the TV had been damaged before his departure.
My friend soon went back to the hotel, and asked them to show him the damaged TV, but the hotel refused. What made my friend very angry was that they later claimed that they had asked my friend to see the damage the next day, but they didn't mention that my friend had requested to see it before that. Also, my friend left Australia before he was able to see the damage at the time specified by the hotel.
My friend described the situation to Fair Trading. But he didn't get the refund. What should he do? Why was it justified for the hotel to accuse him 12 hours after he left?
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Answers · 5
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I'm going to assume that Australian law is like U.S. law, since we're both Anglican, Common-law systems.
1. If this JUST happened, and if the hotel charged his credit card, your friend needs to dispute the charges with the credit card company. The more time that passes between when the hotel charged his card and when he disputes the charges, the less likely this will ultimately be successful.
Beyond that, I think his options are limited. Technically he could sue the hotel, but that's probably unrealistic. (The cost of paying for an attorney I'm sure will outweigh the $600 the hotel charged, not to mention having to go to Australia for the litigation).
So, other disputing the charges with the credit card company, he could let the hotel know that he'll be sharing his experience with the hotel, and urging other people not to visit them because of this incident.
Other than that, don't know what else he can do. If there's an organization that could help him, I don't know of it. Maybe contact his embassy?
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That is too bad!!
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