Dear sir/madam Hi. I am writing this letter for telling you that I discovered on clothing I bought and I want to get refund. When I bought this clothing, it looked cute and thought my girlfriend liked it. But when I got home, I saw the clothing I bought, there was a small hole on the back. I didn’t notice it when I bought at the store. I guess nobody wants to wear a clothing with hole. Unless it is made on purpose. So I went to the store and I requested to refund or replacement. But the assistant said it was against the store’s policy. I swear I did not make the hole. I just wanted to refund because it was not my fault. If you can’t refund me, then I want to replacement of same clothing. I did not know it had a hole when I bought. I was not precautious it was my fault. But I had a right to refund or replace remember you are telling a story that already happened , you should use past tense :)