Complaint Letter Hey, guys could you help me with this letter? I'm having an issue with a purchase I made and I have to email them. What do you think? Dear Stitch and Craft, Nearly a month ago I ordered a Tilda Corner Shop Material Kit Ice Skating Angel, and it turned out it was out of stock. I thought my order had been cancelled, but a couple of days ago my credit card was charged and I did not receive any email confirming my purchase. Furthermore, I have been trying to access my stitch craft account without success. The problem is that when I enter my password nothing happens, I have even tried to send it to my email, but I have not received any response yet. To solve the problem I would appreciate if you could send me an email confirming if my order has already been dispatched and fix my account issue. I am looking forward to hearing from you shortly. Sincerely Isadora