I don't know how it's done by others but this is how I usually do it when sending out emails to clients is to: 1. Put a short but descriptive title on the subject field regarding the content of the email. 2. On the email itself, put a salutation. Ex: Hi (name) or Dear (name). 3. On the body of the email, You could first start with a brief introduction of explain the purpose of the email. 4. Give a clear, detailed, and easy to understand description of what it is you want to talk about. 5. Finally, end the email by putting your signature on it. This will include your name and job position, and/or your company name. Include the company name if the receiver of the email is from another company, but if you are in the same company, this could be left out. Note: number 4 and number 5 can be put into 1 paragraph if you like. Also, avoid slang words and smiley emoticons. Sample Email: Hi Mr. Client, Thank you for sending us an email. We are more than happy to answer all your questions about the product. Let me address your first question . . . . blah blah blah Sincerely, your name job position ---> I hope that helps

The best thing to do would be to copy that email (or another) and paste it where we can see it. It works like this: There are some things you can say to friends or people you know well, that you can not put in a "formal" email. The style to your friends is called informal writing. There are some things and sentence structures in a formal email that would be strange to send to a friend. Here is an example of what we might do to your sentence if you sent this informal sentence as part of the question... Your sentence: "Hi. We need your help figuring some stuff out. Why can't we talk to you soon. When will you call anyway?" Hello, Our company is in need of guidance about s few issues that we have discussed with you in the past. We are hoping to speak with you promptly in order to have our schedule remain in order. It is our hope that we can speak with you about these matters at your earliest convenience. We appreciate your prompt reply. Thank you in advance."

I suggest posting your email to Notebook and ask how it can be corrected to a formal style. Of course, please remove names or other sensitive information.

Business like, formal English and no contractions.