Are all Chinese like this? As you may know, italki.com is a Chinese website. I'm a customer of this site and still have balance in my account. If you take a look at my banned profile ( http://www.italki.com/T005406720.htm ), you'll see that my comments and notebook entries all are censored. My questions are not censored but are not shown in questions list. So people would see them only if they visit my profile and click on the direct link of my questions -which doesn't happen very often! It's weeks I'm following my support ticket but they don't even bother to answer! Hopefully I don't have a huge balance here, so this wouldn't be a big deal but I'm just wondering, do all Chinese do their job that unprofessionally*? For some obvious reasons, I would definitely ask this question on some online communities. I'll comment on your answers here though thanks to italki admins, you probably wouldn't be able to see them! * assuming that banning a customer without any warnings or explanations and ignoring his support tickets is unprofessional. P.S. First, I wrote my question here ( http://www.italki.com/answers/question/140101.htm ) but I found out that it's invisible in new English questions list ( http://www.italki.com/answers/english ).Update: To be more clear, my comments are censored. My notebook entries are just invisible in new notebooks list (just like my answers).