Make it more accurate and shorter for daily handover please Background: 24/7 customer support has been divided into 3 shifts, so we have to handover the events, incidents and complains to the next shift agent. the handover includes many items, but each one is independent, I think it should express the current situation and the next action accurately, and shortly for easily reading. please help me on below examples, make it better, here may need some commonly used abbreviations, please also show me more correct abbreviations. Thanks. 1. Next action: we need to follow up (if the 'with' should be added?) the local supplier on(the preposition noun is used correctly?) check for the link disconnection(can I use 'down' to describe a link down issue?) issue(or incident? why?) and confirm if(or 'that'?) the problem has been permanently fixed, as this is a recurring problem 2. N: f/u the local supplier and cust(short for customer, is it accurate?) for the cable change on 21/06 FE(short for Field Engineer, accurate?): Hernandez Martinez Artemio /(this is a conjunction noun, in the place of 'and' for short, is it accurate?) Felipe Salazar Rodriguez, on site time: Jun 3, 9AM (local time, GMT-7). 3. N: 2nd line team engaged with Security team to check the connectivity from their end if anything is blocking the traffic or they have made some changes recently (I can understand the meaning, but many nouns, verb, copula are missing in the sentence, please make it accurate and shorter.) 4. N(Next action): Follow customer and Operation manager for next action. N: Book level 2 standby engineer(this means we need to book an engineer of the 2nd level technician team to conduct some repair) 1 day before TW(the scheduled time window), then send calendar with conference invitation link(to customer and internal team in the Outlook). C(Comments): Issue now with the cost of removing the damaged tower. C: Supplier TEL: 607726317 C: P1(Priority 1 incident) notification Update 13(the 13th update email notification) sent p.s. can these sentences be made such short ones? Regards