Does the custoimer speak this cryptic jargon? Are you trying to ensure that they never ask for anything by speaking pseudo-English? Just asking, as it seems likely. There is a new option, possible. plain English :) Dear customer, Please be informed of the RCA as below. RFO: link was impacted by fibre cut. The trunk fibres were cut by a digging machine (City hall performed public works) RES: fibre splicing and fusion/replacement- location: County: Pres. Figueredo - State Amazonas (150 km from CM site) The repair activity started at 23:00 and finalized 100% at 06:00 local time(GMT-4) The link is being monitored and remains up and stable. We apologize for the inconvenience and thank you for your understanding. The ticket will be closed automatically, If you have any concerns about our services or need more support from the BT side please do not hesitate to contact us, we’d like to help you further. Thanks&Regards, <-- Never seen this as a signoff, but mind you, I have encountered few such cryptic emails. I do know that whenever our IT guys try to pretend such incomprehensible stuff is a message, I usually ask them for "English". Dear customer, Please be informed of the RCA as below. Reason for outage: the link was impacted by the fibre being cut. The trunk fibres were cut by a digging machine (City hall performed public works) [Whatever this actually means]: fibre splicing and fusion/replacement- location: County: Pres. Figueredo - State Amazonas (150 km from CM site) The repair activity started at 23:00 and was finalized at 06:00 local time(GMT-4) The link is being monitored and remains up and stable. We apologize for the inconvenience and thank you for your understanding. The service request ticket will be closed automatically, If you have any concerns about our services or need more support from the [whatever this means] side please do not hesitate to contact us: We’d like to help you further. Regards [whoever]