How to be a good receptionist in an international hotel?
Till today, I've worked in Sheraton for 25 days.I still can't remember a lot of hotel information.I am not familier with the orperator.Always standing there make invoice.I am confused about all these things.Maybe I do not fit this job?the most important,my English is not good.I really worry about this.Who can help me.
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Answers · 7
2
It's really important for a hotel receptionist to be friendly, patient, helpful and interested in the welfare of guests, able to work in team, punctual and be sensitive to the needs of people from a variety of different cultures and backgrounds. You have only been there 25 days, so you can't be expected to know everything. Be patient. If you are not sure, just say: "Excuse me Sir/ Madam, while I check this with my colleague/hotel manager".
If you need some extra practice, have a look at this sample dialogue between a hotel receptionist and a hotel guest
http://www.italki.com/knowledge/page.htm?n=Conversation%20practice%20for%20a%20hotel%20receptionist
2
I have worked at hotels for many years. I currently work for Marriott. What language are the guests speaking? In order to be a good receptionist, you must know a lot about the hotel and the surrounding area. People will ask you anything and expect you to have an answer. You also have to be a good actress sometimes. :)
1
Smile. Most guests that is enough. Be polite and nice. When I travel all I want is the bed and the TV. . Know the breakfast time. You'll be great.
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