How can volunteers supplement the work of the government and should they be expected to? When it comes to solving public problems, there are always too much bureaucracy in the government. Therefore, it is common now that we have many volunteers in the NGOs to supplement the work of almost all the ministries. However, it is difficult to tell how far it should go and what pros and cons it may bring. In Italy, a secret group called “Gap” keeps repairing public facilities when their local government fail to do this for the reason of budget cuts. We can find that the tasks volunteers are doing are mostly trying to solve a problem which the government is not able to solve perhaps due to the shortage of time, labour or budget, or they just don’t notice the problem. Volunteers are more flexible and effective than the government and these spontaneous works also strengthen community identity for people, but meanwhile, volunteer works somehow are not easy to manage and may lose control if they are not managed well. If volunteer work has the power to accomplish something good, it can also be rigged to do something evil or harmful. On the other hand, this issue also matters what we expect for the government. The debate of Big Government and Limited Government continues nowadays. Nonetheless, those volunteer works and little actions still make our world better. Government and volunteers in NGOs could somehow cooperate to optimise the results.