A letter of complaint Dear Sir / Madam, Following my call this morning, I would like to explain again about what were the issues I faced regarding my last purchase on your website. At 14th March, I bought a mobile phone from you and I think it’s worth to tell you the reason for my buying. My mother’s birthday was coming closer, it would be on March 23. Since the website states that the delivery term for this kind of product usually takes four days, at tops, I had no doubt buying the present. I knew I would have the product with me way before my mother’s birthday. Nevertheless, what was my surprise when after 4 days the mobile hadn’t arrived. In order to know what was happening, I tried to chat with a member of your support team but my attempt was not successful, which leads me to ask you why to keep such a horrible service like that if it doesn’t work at all? After tried to contact the chat helpline, I called you. And to make matters worse, the service I have received it was not any better than my previous experience with your customer line. They weren’t able to tell me where my product was and why it was taking so long to be delivered. Prior to that, I was told to wait until the next day and then they would return me with a solution. In fact, they assured they would give me all the possible explanations for the delay. But this has never happened. And today, 22th March, which means my mother’s birthday is tomorrow and seemingly she won’t be gifted with the mobile I bought her. Unfortunately, when it comes to solving the problems of your customers it seems that your efforts aren’t the best. Having said that, I’m writing this email because I request for the resolution of this matter and, as compensation, I feel that I should be gotten a gift voucher. Yours faithfully, Bruna.