Strange way of dealing with problems We got a booth for an the COSMOPROF WORLDWIDE BOLOGNA exhibition from an agency.The person in charge of all the work of our company is their business assistant Anna. A week before our colleague's scheduled departure.I found that the date of the exhibition was advanced one day, and we missed the time to apply on-side parking permit. I haven't got any new massage from Anna's email. I called her to asked the reason and to slove these t things as soon as possible. she told me these are the benefits of regular customers, and the customers need to make their own demands. I asked her how she would become an old customer of her company? We have cooperated over 15 years, and the work content and requirements are the same every year, only the pavilion or the booth has changed.Aana is not willing to admit her mistakes, and asks me to personally solve the problems encountered, the new costs are borne by me. I was very angry and fed back the problem to her manager, Jenny. What makes me feel very strange is that Jenny also believes that their company is not wrong, and everything will be borne by our company.So I wrote an email to their general manager, describing the whole process of the matter, listing WeChat chats and call logs, and giving Anna and Jenny all the way to her. I have repeated feelings. If the agency does not solve the problems encountered by our company, I will complain to the organizers of the exhibition and go through legal proceedings to sue their company. Finally, the manager of their after-sales service department called us to apologize and tried to help us solve the parking problem. We have not reached an agreement on the new costs incurred.