A letter of complaint: An unpleasant staying at the hotel Dear Sir/Madam I am writing to express my dissatisfaction with my stay at the Oxtor Luise Hotel on 16th February. When we arrived at the hotel at 5:30 pm we neither found any member of staff nor the room's key at the reception. Owing to, we were compelled to wait for approximately 20 minutes before the receptionist has eventually appeared. It is outrageous because on the reservation through your website I had noticed the precise time of the arrival. Later at night, the situation repeated. At approximately 1 am we were woken up by some noisy people trying to climb a wall into the hotel courtyard. I went down to reception to tell a member of the hotel staff but no one was there. I returned to the room trying to fall asleep, however, at the time the noise from the outside was becoming louder and unpleasantly disturbing. It lasted to around 4 am only at dawn the noise ceased. Given the circumstances, I would like to ask you to investigate the matter with the staff's duty and with the disturbing noise at night thoroughly to ensure this does not arise in future with other guests. Yours faithfully Daria S