Japanese restraunt

Both work places are located nearby my flat.

It  This happened last night at the Japanese restaurant.

A pair of customers ordered a hot meal and a cold meal at the same time(They didn't mention which would be a the starter, also the cold meal which they ordered was kind of main meal)

As the restaurant was too crowded, the hot meal served first.

The chef who was in charge of the cold meal got a lot of orders, so he took a long time to prepare it.

Then the customer called me and started to complain about our

service.

She was saying that the cold meal had to be comes first but even though they finished hot meal and waited and waited, still the cold meal hasn't been served!!!

I didn't take their order and wasn't sure what's going on.So all I could do was just apologize to the customer and comfirmed the order.

I didn't know what to say them because In Japan, It doesn't matter to not serve in order(except course meal)

While I was thinking what to say, she said "Oh maybe you don't understand me" to me with an upset look.

I said to her "We should have served your cold meal first" she said "YES!"

If I could speak English better, she wouldn't have been upset like this.

I thought I was used to work as a waitress but need to level up my English and have to manage whatever happens.

Good job.  Review your articles (a, an, the).  I know these are hard for Japanese speakers, just like Japanese particles (の　に　で　を  ) are for us Japanese learners.

Sorry you had a bad time at the restaurant

Japanese restraunt Restaurant

Both work places are located nearby  my flat.

It happened Last night, this happened at the Japanese restaurant.

A pair of customer ordered hot meal and cold meal at the same time. (They didn't mention which would be a starter. Also, the cold meal which they ordered was a kind of main meal.)

As the restaurant was too crowded, hot meal was served first.

A The chief  chef who was in charge of cold meals got a lot of orders, so he took a long time to prepare make it.

Then the customer called me and started complaining about our service.

She was saying that the cold meal had to be comes should have come first, but even though they finished their hot meals and waited and waited, still the cold meal hasn't still had not been served!!!

I didn't take their order and wasn't sure what's going on. So all I could do was just apologize to the customer and confirmed the order.

I didn't know what to say to them because in Japan, It the order of the meals doesn't matter to serve in order(except course  as long as the meals are served).

While I was thinking what to say, she said "Oh maybe you don't understand me" to me with upset look.

I said to her "We should have served you cold meal first." She said "YES!"

If I could speak English better, perhaps she wouldn't had have been this upset like this.

I thought I was used to working as a waitress but need to level up improve my English and have to manage whatever happens.

[いい作文です。がんばってね。 --Kenneth]