Be genuinely kind Pray an old saying, "what you get will depend on what and how you ask". I think that whoever is not friendly with his work colleagues, family members, with the people who help us on a daily basis collecting garbage, those who prepare coffee for us or who serve us food in restaurants, are not qualified to have dealings with the clients. Kindness is the pillar for good relationships, it will produce patience and patience will help us have the best results.