Letter: You recently bought a piece of equipment for your kitchen but it did not work. Dear Sir or Madam, I am writing to complain about an electric oven that I bought at your shop in London. Unfortunately, it does not work properly and In addition, all of your staff members have not been able to help me to solve that inconvenience, therefore I would like to be refund of all my expenses. I bought a Green Cook oven, which is the last model, in a your franchising shop in Oxford street in London on Monday. When the technician brought the oven to my flat it had functioned very well, but it stopped working the next day. I did some checkes by myself and noticed that the temperature knob is broken. I phoned to the warranty office staff many times and tried to explain the problem to different clerks but everyone gave me back a different theory about the problem without solve it. Furthermore, some clerks have been very impolite toward me. In consideration of the above point, I ask a complete reimbursement for the full cost of the product, even if the oven guaranty provided a change of the equipment. Thanking you in advance, I look forward to receiving a reply as soon as possible. Your faithfully, Peter Parker