Excessive Customer Service in Japan
Although It is said that customer service in Japan is amazing around the world, it also has a dark side. Quite a few people in Japan consider that employees should always respond to customers' claims politely even though they are significantly unreasonable. Most Western people are probably taken aback if it was a duty for them to deal with such arrogant customers, but the Japanese have grown to accept them.
The other day, my friend told me that he is going to take part in a competition organized by his company. According to him, this competition is held to improve the service level of his company, and participants (employees in his company) compete who can talk to haughty customers on the phone the most nicely. My friend said that he is always thinking about how to answer claims from selfish customers these days. to win the competition.
Frankly speaking, I think this competition is silly and employees don't have to offer excessive services to impolite customers.
Search from various English teachers...
Corrections · 4
1
Excessive Customer Service in Japan
Although it is said around the world that customer service in Japan is amazing, it also has a dark side. Quite a few people in Japan believe that employees should always respond to customers' claims politely even when they are very unreasonable. Most Western people would probably be taken aback if it was their duty for them to deal with such arrogant customers, but the Japanese have grown to accept them.The other day, my friend told me that he is going to take part in a competition organized by his company. According to him, this competition is being held to improve the service level of his company, and the participants (which are employees in his company) compete to see who can be the most polite when talking to haughty customers on the phone the most nicely. My friend said that in order to win the competition, he is always thinking about how to answer claims from selfish customers these days.
Frankly speaking, I think this competition is silly and employees don't have to be overly polite to impolite customers.
0
Hello, チェルシー. Thank you for your comment! Actually, customers who punch or kick employees may be rare in Japan, though there are people who get angry and shout easily. Now I understand how tough it is to handle customers in the U.S. X(
0
Unfortunately, western countries have to deal with unreasonable customers as well. I don't know how bad a customer can get in Japan, but here in the US it's not uncommon to deal with customers who yell and sometimes get into physical fights with employees.
Want to progress faster?
Join this learning community and try out free exercises!
Don’t miss out on the opportunity to learn a language from the comfort of your own home. Browse our selection of experienced language tutors and enroll in your first lesson now!
Start Learning Today
