PC-case issues
Dear Sir or Madam,
I am writing to you to complain about a PC-case that I bought recently in one of your shops. It does not work as advertised, so I'd like to return it.
I ordered SuperSilent-9000 PC case on 4th of September 2017 in the shop in Longest Street, 49 and paid in advance. A week after that, on 11th of September, I came into the shop to receive it. The case seemed fine, so I took it and drove home. I assembled the computer into the case, turned it on and noticed a noise coming from the case. It turned out that it was a dust filter at the bottom of the case. It must fit closely, but it doesn't. I was very suprised to hear noise from the case which model name contains the word "silent". I called to the shop to complain about the case and return it, but the shop employee said that they wouldn't take it back because the noise is made by HDD, not the case. As you might have guessed, I am not satisfied with that answer.
I insist on returning my money for the case or fixing the dust filter issue. Otherwise I will be forced to write a complaint to Consumer Commission.
I am looking forward to hearing from you.
Yours faithfully,
Mr. Agafonov.
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Dear Sir/Madam,
I am writing to you to complain about a PC-case that I recently purchased in one of your shops. It does not work as advertised, so I'd like to return it.
I ordered SuperSilent-9000 PC case on 4th of September 2017 in the shop on Longest Street, 49 and paid in advance. A week after that, on 11th of September, I went into the shop to collect it. The case seemed fine, so I took it and drove home.
I assembled the computer, turned it on and noticed a noise coming from the case. It turned out that it was a dust filter at the bottom of the case. It should fit tightly, but it doesn't. I was very suprised to hear noise from the case which model name contains the word "silent". I called the shop to complain about the case and asked to return it, but the shop employee said they wouldn't take it back because the noise was from HDD, not the case. As you might have guessed, I'm not satisfied with that answer.
I insist on a refund for the case or that the issue with the dust filter is resolved. Otherwise I will be forced to write a complaint to Consumer Commission.
I am looking forward to hearing from you.
Yours faithfully,
Mr. Agafonov.
I am writing to you to complain about a PC-case that I recently purchased in one of your shops. It does not work as advertised, so I'd like to return it.
I ordered SuperSilent-9000 PC case on 4th of September 2017 in the shop on Longest Street, 49 and paid in advance. A week after that, on 11th of September, I went into the shop to collect it. The case seemed fine, so I took it and drove home.
I assembled the computer, turned it on and noticed a noise coming from the case. It turned out that it was a dust filter at the bottom of the case. It should fit tightly, but it doesn't. I was very suprised to hear noise from the case which model name contains the word "silent". I called the shop to complain about the case and asked to return it, but the shop employee said they wouldn't take it back because the noise was from HDD, not the case. As you might have guessed, I'm not satisfied with that answer.
I insist on a refund for the case or that the issue with the dust filter is resolved. Otherwise I will be forced to write a complaint to Consumer Commission.
I am looking forward to hearing from you.
Yours faithfully,
Mr. Agafonov.
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