Report on the work experience program. The aim of this report is to provide a general outline of my experience in the trainee program at your hotel chain and to furnish recommendations for two changes. Regarding the problems that I encountered, there were three of them that deserved major concern. First, on several occasions trainee receptionists were left unsupervised for prolonged periods during night shifts, which made it difficult to solve various issues that the customers addressed the trainees with. Also, the regular staff and the majority of trainees were not fluent in Spanish, while for the duration of the program it was evident that the hotel was starting to receive more Spanish-speaking guests. Finally, the trainees who were engaged in the work processes at the reception were apparently oblivious to the nature of the operations in other departments of the hotel, and that caused some interruptions in the chain of service. Recommendation As a first measure, I would recommend inviting trainees who possess a conversational level of Spanish, Second, it would be useful to add training sessions with other departments into the program. These two changes will have a direct effect on trainee satisfaction and will also increase the retention of those who can contribute in the most substantial way to the hotel’s success. Furthermore, it would enable the hotel staff to attend more efficiently the growing number of guests from Latin American countries and to improve interdepartmental communication which will lead to enhancing customer service and teamwork.