(IELTS) Academic Task 1 - Complaints about the Bank of America Topic: The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant. These two charts help illustrate different aspects about complaints related to the bank of America. The pie chart describes the source of complaints, while the bar graph shows how average complaint processing time changed during the five-year period from 2000 to 2004. It is immediately apparent that the most extensive criticism comes from the public, which comprises nearly two-thirds of the total cases of complaints. The next notable group consists of government agencies, out of state and insurance companies, all contribute roughly 10% each. Likewise, an identical number of complaints are also lodged by media and bank employees (3%). From the data in the bar graph, it is of note that while the average time needed to resolve a complaint fluctuated up and down in a repetitive pattern throughout the 5-year period, the overall trend was downward. It started out at nearly 6 months in 2000, reached its peak in 2001 (6.5 months) and then continued its up and down fluctuation until it finally settled at just over 4 months at the end of the period. In summary, a disproportionate majority of complaints was filed by the public. From 2000 to 2004, the trend of average processing time followed a regular rise and fall rhythm. It ended with an overall drop in 2004.