A formal letter Dear Mr Waters, I am writing to complain about service in your hotel. I want to express my opinion. I stayed there two days ago. First of all, I was met at the check-in desk in an extremely rude way. The staff might be good, but on this particular evening, the receptionist refused to call the porter. She told me he was having his meal. I was forced to take my luggage to my room by myself. I was not very glad about it as I was exhausted after a meeting. Later, when I needed to ask some questions about my room, I called to the reception, but the line was engaged. I did so again, and again, and again. Then I decided to go downstairs and I found your employee talking on the phone with her friend, as I could get it. I know you as a good businessman and I don’t want you to lose your clients and your money because of such unreliable people. I hope you will change this situation. Yours sincerely, John Adams