complaint letter To whom it may concern, I am one of your customers.Two weeks ago,I bought Bookworm Series from your website.I received it yesterday,finding its pack broken and deficiency of quantity.The you treat customers really makes my blood boil.But I know it's no use arguing for who is to blame.The reason why I write to you is that I hope we can solve the problem peacefully.Here are my suggestions :I will lend the books to you and what you should do is to lend me a new one. Looking forward to your reply.