CLASSWORK: Letter of complaint Dear Mr. Kent I am writing to express mi strong dissatisfaction with your vacational package which I booked with your company to me and my family. First of all, when I

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MANUEL

CLASSWORK: Letter of complaint Dear Mr. Kent I am writing to express mi strong dissatisfaction with your vacational package which I booked with your company to me and my family. First of all, when I was intended to register in the hotel, we had to wait nearly one hour and half because of problems with our hotel reservation, this was causing some stress and worries all family. besides, we were deeply offended by the behavior of the recepcionist. To make matters worse, after the long wait we were obliged to change rooms, services and facilities without objetive reasons. when I asked to speak to the manager of the hotel to try and fix the problem, he was very impolite and rude, over all, I would like to point out the incompetence of the staff in general to resolve this serious mistake. I very much hope that in future you will note these mistakes in order to prevent them from happening and I am afraid to say that I will have no alternative but to put the matter in the hands of my solicitors. I look forward to hearing from you within the next days. Yours Sincerely. Peter Parker.

Corrections · 11

Dear Mr. Kent

I am writing to express my strong dissatisfaction with your vacation package, which I booked through your company for me and my family.

First of all, when I attempted to book in at the hotel, we had to wait nearly one hour and a half because of problems with our hotel reservation. This caused some stress and worries for my entire family. In addition, we were deeply offended by the behavior of the receptionist.

To make matters worse, after this long wait we were forced to change rooms, services and facilities without any reasons. When I asked to speak to the manager of the hotel to try and fix the problem, he was very impolite and rude (you only need to choose one of these words as they have the same meaning). Over all, I would like to point out the incompetence of the staff in general in resolving this serious mistake.

It is my hope that you take note of these mistakes in order to prevent them from happening again in the future. and I am afraid to say that I will have no alternative but to hand this matter over to my solicitors.

I look forward to hearing from you soon.

Yours Sincerely,
Peter Parker.

CLASSWORK: Letter of complaint

Dear Mr. Kent

I am writing to express my strong dissatisfaction with your vacational package which I booked with your company for me and my family.

First of all, when I checked in at the hotel, we had to wait nearly one hour and half because there were problems with our hotel reservation which caused some stress and worries to my family. Second of all, we were deeply offended by the behavior of the receptionist. *Or you could say- Second of all, the receptionist was rude to us.

To make matters worse, we were forced to change rooms, services and facilities without given any reasons after the long wait upon arrival. When I asked to speak to the manager of the hotel to try and fix the problem, he was very impolite and rude.

Lastly *(this would be a better word choice than 'overall' because you used 'First of all' at the beginning of the email. So it's better to start your sentences in that sequential order), I would like to point out the incompetence of your staff in general and also they were not able to resolve any of the issues me and my family have encountered/experienced at your hotel.

I very much hope that you will make a note of my comments and avoid giving your future guests the same treatment. Also, I am afraid to say that I will have no alternative but to put the matter in the hands of my solicitors.

I look forward to hearing from you within the next days.

Yours Sincerely,
Peter Parker. (no punctuation necessary after you sign off at the end of a letter of email)

CLASSWORK: Letter of complaint

Dear Mr. Kent

I am writing to express my strong dissatisfaction with your vacational package which I booked with your company for me and my family.

First of all, when arriving at the hotel, we had to wait nearly one hour and half hours because of problems with our hotel reservation, this caused some stress and worries to/for all the family besides, we were deeply offended by the behavior of the receptionist.<-(my edit i mis the misspelling)

To make matters worse, after the long wait we were obliged to change rooms, services and facilities without a valid reason being given. When I asked to speak to the manager of the hotel to try and fix the problem, he was very impolite and rude.

(it was not needed this sentence here because you are saying same thing in the next sentence)

I very much hope that in future you will note these mistakes in order to prevent them from happening and I am afraid to say that I will have no alternative but to put the matter in the hands of my solicitors. I look forward to hearing from you within the next days.

Yours Sincerely.
Peter Parker.

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