Complaint letter (thanks for your reviews) Dear Sir/ Madam, I am writing to complain about a holiday which I booked with your travel agency three weeks ago. I traveled to Ibiza on 25th July and returned on 5th August. I thought it would be a dream holiday, however, it has been my worst trip ever. Firstly, I booked for all-inclusive, but we had to pay for the dinner. Secondly, the hotel in your brochure was close to the beach, but we had to take a bus to arrive there, moreover, our room was extremely small and without overlooking the beach. Finally, the hotel didn't have an indoor heated pool, fully equipped gym, sauna or whirlpool neither parking for guest such you commented us. I feel cheated. For all these reasons, I am extremely dissatisfied, and I would like a full refund of four hundred euros Please do not hesitate to contact to me if you require further information. I am looking forward to your prompt response. Yours faithfully,, Maria Garcia