A Response to a Complaint Letter I have recently received a letter from you, where you described how much stress and distortion have you endured because of the noise which has been coming out of my flat during the last two weeks. I am genuinely apologies for what you experienced, and I want to ensure you that I have made all possible preventive measures to reduce the harm which you and my other neighbors could get. The reason for the protracted racket is the ongoing renovation activities in my kitchen, which is finishing on Friday. The company which executes all the work down there has guarantied that they will use only noiseless methods, but, unfortunately, their methods appear to be not so quiet. I was in a vacation during these weeks and wasn't able to oversee the project. I was totally disappointed by the approaches which they utilized. As a result, I decided to stop immediately the renovation and I will approve further works only when the contractor changes the method of renovation that he uses currently.