A letter of complaint Dear Sue : Following the recent experience of I stayed at your hotel on the 25th April,I have decided to send you some feedback. Despite I had a reservation,I still had to wait for 45 minutes for check in ,due to the receptionist didn’t do any record of the bookings .In additional to this ,the meeting room was double booked and we were arranged to meet our clients in a smaller room which was really waste our time and affected our arrangement and schedule. Furthermore ,we were told by our clients that the towels were not changed in the bathroom overnight and room service explained that’s it was hotels policy based on environmental reasons ,which was unacceptable,hotel has responsibilities to offer the basic clean toiletries rather than making an excuse for being lazy . Despite having been satisfied with your service in the past I may have to reconsider booking rooms in the future.I would be grateful to hear any comments you have to make either by phone or in writing . I look forward to hearing from you. Best regards Ann