E-mail of complaint Dear Sir/Madam, I am writing to complain about recent incident concerning late wake-up call service in your hotel, which ended up in my additional expenses on airplane ticket. 25-mar-2018, during my check-in to the hotel, I was told by receptionist (do not remember her name), that you have a free service “wake-up call”. Taking into consideration the need to wake up early because of early flight I decided to use this service and asked to wake me up at 6 am 26-mar-2018. Instead of receiving wake-up call in time, I got it at 7 am, 1 hour later than applied. I did not have enough time to travel to airport to catch the flight. I tried to come to the airport as quickly as possible but expectedly missed the flight. Subsequently I had to buy a ticket to the next flight, which costed 345$. Also I had to spent 12 hours in the airport waiting the flight and spent additional 40$ on lunch and dinner. The obvious root cause of this incident is misunderstanding by the hotel stuff time when I had to wake up. I am therefore request compensation for the flight tickets and meal resulted in expenses from my side of 385$. Additionally I request to investigate the reason of late wake-up call and perform preventive action because I don’t want this to happen to anybody in the future. I am looking forward receiving a quick reply via the mobile phone +375 12 234 56 78. By phone, I will tell you my card number where you are asked to transfer requested money. Best regards, Sergey Radevich