Job Interview Questions. Customer service ⦁ Tell us about a situation where you provided exceptional custumer service? It happened a few weeks ago. I had just arrived at work, and there was a table with two ladies who were eating. I had not taken their order but the first thing I noticed is that they were dissatisfied with their table. they asked me very rudely, why inside the room it was so cold? To improve the situation, I took them to another, smaller, warmer restaurant room. they continued to be grumpy and very demanding. Then they complained about the food. They said that half of the food was tasteless and full of oil. Until then their experience in our restaurant was a disaster. I continued to serve them always with a smile and satisfying their every request. At the end of lunch, I persuaded my manager to cancel their bill, despite having eaten half of what they ordered. I apologized many times, proving to be mortified by this experience and I offered them lunch. They were surprised and very happy. They came out with a smile and even left me a tip. I took care of a table that I didn't have to serve and I think I did a good service. ⦁ Why do you believe your experience in customer service would make you suitable for this role? I am patient and kind to customers. I really care about the opinion of the customers. I am used to dealing with difficult situations in this job, always offering a genuine smile, thanks to several years of experience. I would like to grow professionally in this business environment. I'm sure I can improve a lot and this role in this company would give me this chance. Making the customer experience special during the flight is not a simple thing. unlike a restaurant, where the customer leaves after a short time, taking care of a customer on board, requires a real commitment, even in the smallest details. especially for a company like this, where everything must be perfect. But for this reason it is really stimulating to receive a positive opinion. It gives you the impetus to always do better. This already happens to me with the work I do at the restaurant. And I dream of doing it by flying and receiving this stimulus.