Part 2. Holidays

We booked an apartment with a sea view, and it was more expensive, but when we got there we saw a ground floor room next to the kitchen and with no air conditioning.

(-The next minutes they play it for - don't worry, all the same I was tired?)

- Can I help you ? - the receptionist said - with relief we went to her desk

- We would like change our room - I started explaining - We booked an apartment with a view of the sea and air conditioning. Unfortunatelly we got the worst room. We would like please (about bump?) the correct room.

- I will see what we can do - said she with a smile.
We will be very happy. Here are our documents of reservation and ID cards - I said

Actually, it was mistake - the receptionist said.

I don't know how it can have happened? - said she.

Very well written!

Part 2. Holidays

We booked a more expensive apartment with view of the sea, but when we got there, the apartment was on the ground floor next to kitchen and without air conditioning.

"Don't worry," I said. "The will fix it." 

"Can I help you?" The receptionist asked. We went to her desk relieved

"We would like change our room,"  I started explaining. " We booked an apartment with view of the sea and with air conditioning, Unfortunately we got a much worse room. We would like to be moved to the correct room please."

"I will see what we can do," said receptionist with a smile.

"Thank you so much. Here are the reservation documents and our ID cards," Ola said

"Putting you in that room was a mistake," the receptionist said. "I don't know how it happened."