Formal email You have received this message from your Managing Director. From: John Linden Subject: Customer complaints We have recently received a number of complaints from our customers. In the la

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Marina

Formal email You have received this message from your Managing Director. From: John Linden Subject: Customer complaints We have recently received a number of complaints from our customers. In the last month they have returned 20% of goods because of poor quality. I need to know today what is causing this problem. What can we do about it, and how soon can this be done? >>>>>MY ANSWER: From: Marina Subject: Customer complaints Dear Mr. John Linden I am writing in reference to your email about customer complaints. I would like to explain what is the reason of this problem. The last month we have changed of t-shirts supplier because it was cheaper for the company than the older supplier. We didn't know that the quality was also poor. I am going to speak immediately with him to cancel every orders for the next months. I am going to speak in this week with news suppliers with better quality for back to normal / return to the normality. My apologies for the disturb / the inconveniences. If you need further assistance do not hesitate to contact me. Kind regards, Marina

Corrections · 2

Formal email.

You have received this message from your Managing Director.
From: John Linden
Subject: Customer complaints

We have recently received a number of complaints from our customers. In the last month they have returned 20% of goods because of poor quality. I need to know today what is causing this problem. What can we do about it, and how soon can this be done?

>>>>>MY ANSWER:

From: Marina
Subject: Customer complaints

Dear Mr. John Linden

I am writing in reference to your email about customer complaints. I would like to explain what is the reason of for this problem.
The Last month we have changed the supplier of t-shirts supplier because it was cheaper for the company than the older previous supplier. We did not know that the quality was also poor. or ( We were not aware that the quality was also poor).
I am going to speak immediately with him to cancel every all of the orders for the next month. I am also going to speak in this week with news suppliers with a better quality for getting back to normal / returning to the normality.
My apologies for the disturbance / the inconveniences. If you need further assistance information do not hesitate to contact me.

Kind regards,

Marina

Well done, only needed some small changes of grammar structure to make it more natural.

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