kindly, check my letter You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter: - describe what you purchased, - explain why you are not happy with the purchase, - tell them what you would like them to do about the situation. Dear Sir/Madam I am writing to express my dissatisfaction with the lately item I had purchased through your online store, order no #123456.  I had placed a purchasing order with LG V20 smartphone, grey color, 64 Gigabyte internal memory and a gift package including case, screen protector and ring holder. But, Unfortunately, The Item which I have received is completely different than what I had placed. For example, and as I mentioned above, the received mobile phone color is black, while, my request is a grey color, also the internal memory is 32 Gigabyte, which also is varied than what I ordered. Moreover, the package gift is entirely missed and not delivered. And this is unacceptable at all. Sine, I had purchased this phone as a birthday gift for my son which will be after one week on 15th of the current month. So you are kindly requested wethere to replace the item with the one had been already placed on the online store cart, at maximum, one day before the birthday date, or I am requesting you to refund the deducted amount to my account. Please, let me know as soon as possible what action you propose to take. Yours faithfully,   Ammar Hassan