Complaint letter: after buying a new computer You recently bought a piece of electronic equipment from a shop, but it didn´t work properly. The shop promised to repair it but having taken it back twice, it still does not work. You decide the only solution is either for the shop to replace the item or to get a refund. You decide to write to the manager of the shop. Write to the manager explainig the situation and what you would like to happen next. To whom it may concern: I am writing this letter to complaint about the unacceptable treatment that I have received from your customer service department. The last month I bought a new computer in your shop. The shop assistant asure me it was one of the best models and although the first days it worked properly, after a week, the computer shuted down and inexplicably I couldn´t switch on it again. To try to find a solution, I went to your shop and I let the equipment to one of your worker, who guaranteed me that He was going to fix it as soon as possible. Today, one month later, I have received a call to pick up the machine, however the computer is in the same state and It wasn´t repaired. After all these incidents, I consider that the best solution is that your company remplaces the ítem to another completely new to compensate the inconvenience. If it wasn´t posible because of the politics of your shop or if this model it´s not already available, I beg you that you refund me the full money. I hope that you take care of this mistake to prevent this situations in the future and I wish it would have been solved in a few days. Thanks for your prompt attention to this matter. Your faithfully; Sarah Jhonson