About what happened today

This morning a friend of mine came over to have a breakie with us. She told me about one of her work experiences at a nursing home. She said that one day, on her way back to work, she saw a couple walking toward to the door. She knew the husband had dementia and was worried about him, so she stopped the couple and asked where they were going. The wife said that he was going to see her off at the door and she already told him the code to get back to his room. It was not safe for him to walk around the facility without any staff or family members, she thought. She patiently explained why it was not safe for him and why he was in here. The wife did not think that was a problem, however, after listening to the explanation, she totally agreed and said sorry for what she had thought. At first, I was one the same page as the wife (or "I agreed with the wife"), and did not understand why it was a problem. My friend said that if he was ok, he would not have been in the memory support (memory support center/memory support unit) which costs more than normal place. That is a type of care that an elderly person can receive when they are in the nursing home.

Tip:  If you are telling a story about something another person said, you should begin with "She said that". If you want to quote exactly what she said, then you can begin with a comma. For example:

I saw my friend at the theater on Saturday. She said, "Wow! What a surprise! How are you?"

About what happened today

This morning a friend of mine came over to have a breakie/brekkie/breakfast with us. She told me about one of her work experience at a nursing home. She said, one day, on the way back to her work, she saw a couple was walking toward to the door. She knew the husband had dementia, she was worried/concerned about him, so she stopped the couple and asked where they were going to. The wife (good, this is clear) said that he/her husband was going to see her off at the door and she already told him the code to get back to his room. It was not safe for him to walk around the facility without any staff or family members, she/my friend thought. (there are two she's involved - to avoid ambiguity you need to distinguish them) She patiently explained why it was not safe for him and why he was in the home here. The wife did not think that was a problem, however, after listening to the explanation, she totally agreed and said sorry for what she had thought. At first, I was on the same page with/as the wife, and did not understand why it was a problem. My friend explained said, if her husband was ok, he would not have been in the memory support unit - which it was costing him more than normal service place. That is a type of care that an elderly person can/may could receive when they are in the nursing home.

Using pronouns you do need to be sure they are closely and clearly associated with, and preceded by, the noun they refer to, so you can repeat the noun to be sure that is the case

About what happened today

This morning, a friend of mine came over to have a breakie with us. She told me about one of her work experiences at a nursing home. She said, one day, on the way back to her work, she saw a couple was walking toward to the door. She knew the husband had dementia, she was worried about him, so she stopped the couple and asked where they were going to. The wife said that he was going to see her off at the door and she already told him the code to get back to his room. It was not safe for him to walk around the facility without any staff or family members, she thought. She patiently explained why it was not safe for him and why he was in here. The wife did not think that was a problem however after listening to the explanation, she totally agreed and said sorry for what she had thought. At first, I was the same page with the wife, did not understand why it was a problem. My friend said, if he was ok, he would not have been in the memory support which cost him more than normal place. That is a type of care that an elder person could receive when they are in the nursing home.