Letter Dear sirs. Yesterday I receive a new TV set that I ordered. However I am very angry as it arrived in terrible conditions. Firstly, the delivery men were rude and refused to wait while I unpacked the TV . When I unpacked it, I saw that it was damaged. The control knob was broken and there was a large crack on the top of the TV. I never received before anything in such bad condition. Could you arrange , collect this set, and deliver a new one as soon as possible? I trust this matter receives prompt attention. Yours faithfully Mr. L Rogers