There seems to be a problem 1/2 Agent: Good afternoon. This is Johana in Digital LPQ complaints line. Thank you very much for your call. How I can help you? How can I help you? Costumer: There seems to be a problem with my printer. Agent: I'm sorry to hear that. What was exactly the problem? Costumer: My printer is on but it does not print. Agent: What does your printer reference? Costumer: It is a TRX-3001. Agent: Is the Wi-Fi printers’ series? Costumer: Yes, it is. Agent: Have you checked your internet connection? Costumer: Yes, there is no problem about it. Agent: Ink levels are in minimum printing level? Costumer: No, they are almost full. Agent: What kind of printing quality you are using? Costumer: Draft. Agent: What kind of error message shows your printer? Costumer: Low ink levels. Agent: Your printer has four cartridges. When you replaced them for last time? Costumer: A month ago. Agent: How many pages you have printed so far? It can be an approximate number. Costumer: Almost 200. Agent: What kind of printing colors you used? It means, most of your printings are in the same color and quality. Costumer: Yes, grey scale and draft. Agent: When was the last time you used your printer? Costumer: A week ago. Agent: It could be the problem. Can clean you automatically the cartridges? Costumer: Yes. I know how to do it. Agent: Please proceed to clean them and then select the printing option. It will take two minutes. Costumer: OK. Done! Agent: Is your printer working properly?