CV in english Hello could you help me to correct this part of my CV? Customer Operation Specialist at Capita Real Estate and Infrastructure (http://www.capitaproperty.co.uk/), Łódź, Poland  Custom

CV in english

Hello could you help me to correct this part of my CV?

Customer Operation Specialist at Capita Real Estate and Infrastructure (http://www.capitaproperty.co.uk/), Łódź, Poland

 Customer care service provided for a company of which supplies healthy and diet products, as well as for a car rental firm. and for a Broker / Company (I don t want reapeat another time Company but I don't know if broker is correct) of renting cars
 Managing incoming telephone and e mail customer’s queries from customers
 Providing product and services information and resolving any customer’s problems
 Identifying and assessing customer’s needs to achieve satisfaction
 Communicating in a positive manner with team members and business partners

The reasons for the changes:

1/ "company" is a common noun in English; it is therefore not capitalised, unless it is part of a name. (for example, "The Health Food Company Ltd", but "a health food company".

2/ It's not really a company of health and diet products, but a company which sells (or supplies) them. Also "healthy" is normally a state of being; I am healthy, you are healthy. You can also say that certain types of foods are healthy, but on the other hand exercise equipment is not "healthy" even though it is a "health product".

3/ I'm assuming that the car rental firm is a separate company, which is why I've expressed it as "as well as"; that is, you did this work for the health products company, and you also did it for a car rental company. "Firm" is one word that you can use as a substitute for "company", "business" or "enterprise" are a couple of other less common ones.

4/ The use of an apostrophe and an s in English signifies possession, but the position of it tells you how many people possess it. If it goes before the S it's one person, if after the S it's multiple people. So:

These are our customer's goods (These goods belong to ONE customer);

These are our customers' goods (These goods belong to TWO OR MORE of our customers.)

In each case above you've used customer's, which means that you are referring to just one customer. The companies probably have more than one.

Although the queries are from customers (and therefore "belong" to the customers), in this case even changing it to "customers' queries" would sound a bit unnatural. It's not completely wrong but it's unlikely that a native speaker would say it that way. (Although they would say, for example, "I've answered all of our customers' queries today". It's a subtle distinction, but in this case I think it sounds more natural to say "queries from customers".)

"Customer" can be used as a simple adjective too. (What type of problems? Customer problems.) This is the way I've changed the third and fourth paragraphs.

Finally, you need to put "a" before "positive manner", because there can be many different kinds of "positive manners". Buona fortuna con il CV!

Corrections · 2

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