Commercial offer(2) MODULE 2: Communicative competence of the manager Types and situations of communication in the work of the head. Managing emotions in conflict; Emotional competence (EQ) as the key competence of a successful leader(Identification of various types of communication in the work of the head. Exercise to identify the main regularities of working communications in the practice of participants. Work with practical cases.) Communication strategies. Business communications: the basic rules of management. Laws of influence and persuasion.(Analysis of typical strategies of communication with subordinates and colleagues, inherent in each participant. Identify the main situations that require the implementation of a particular strategy. Business game on the awareness of the laws of team interaction of participants. Methods of building positive communications to increase the effectiveness of teamwork. Decision making techniques in a group. Practice on strengthening the influence and persuasiveness of the speech of the leader) Distortion of information: causes and consequences.(Problems of information transfer. Analysis and awareness of the loss of information in its verbal transmission. Factors affecting the quality of information transfer. Game team interaction of participants with the purpose of comprehension of the factors influencing the quality of information transfer.) Accuracy and quality of information transfer. Techniques for obtaining and processing information. (Game for the transfer and processing of information. Exercise for high-quality transmission of information, taking into account the rules for the transmission of verbal information.)