A latter of complaint Dear Sir or Madam, I recently spent some days with University Study tours. I am writing because I was very sad. * The advertisement says that Oxford is only 40 minutes from London. But really it is at least 55 minutes from London by train and over hour by coach. * Our teachers were university students, not university teachers! * It says that there’s a maximum class size of 12 students. But really there were 15 students in the class! Their were too much for study English! * Finally, you also say that accommodation will be excellent with local family. But my local family was too big for excellent accommodation. I complained about the situation to your manager, but he was rude and disorganised. I would like a refund for a part on the tours. I look forward to your explanation of the complaints in this letter. Yours faithfully, Gregory Mills