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Hong Kong SAR China flagXiaoman
Complaint Letter 2 Dear Sir or Madam, I am writing to complain the insufficiency of customer service on your company for the camera, Nikon D5000, that I bought from a official authorised photographic shop in the city centre on 31st March 2017. I am a photographer who want to buy a professional DSLR camera. The function of this camera totally fulfilled my requirements. And it worked normally when I tried it in the shop. Unfortunately, your product has not performed well since I used twice. I then returned the camera to the customer service centre for a repair. But I was disappointed because the staffs in the customer service centre are inattentive and irresponsible. After several times request, my camera, without any further reply from your company, has still not been repaired. To resolve this problem, I would appreciate your repair or refund for this product. Enclosed are the copies of my record including the receipt and serial number. I look forward your reply and resolution of my problem until the end of this month before seeking help from a Better Business Bureau. Please contact me at the above address or by phone. Yours faithfully xxx

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Complaint Letter 2

Dear Sir or Madam,

I am a photographer who has recently been in the market for a professional quality DSLR camera. On March 31st 2017, I bought a Nikon D5000 from an officially authorized photographic shop in the city center. Prior to purchase I tested the camera in the shop. At that time the camera exhibited all of the features I need and it functioned properly.

I have used the camera twice since the purchase and it hasn't worked either time. When I returned the camera to the service center for repair, the staff was inattentive and irresponsible. I have since made several requests regarding the status of my camera, but unfortunately your company has yet to reply and my camera has been neither repaired nor returned to me.

I would appreciate a prompt response to this written inquiry. Please either repair and return my camera or issue a complete refund. Enclosed with this letter are copies of my receipt and my camera's serial number.

I will wait for a response until the end of this month. If I have still not received a response, I will have no alternative recourse other than to seek assistance from the Better Business Bureau.

Please contact me at the address above, or by phone.

Yours Faithfully,

x x x


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