Don't trust Internet/cable companies
I would like to share a quick story with you. I was searching for an Internet company to supply my new home. I had two options, company A and company B. After estimating the price of services in company A and B, I decided that A was my best option based on the speed/price trade-off. I phoned the company A, and I was surprised to see that they weren't receiving any new clients cause they were already "full of customers" where I live. Unusual, but OK. They asked me if I would like to enter their "waiting list". Yes, of course. However, I was anxious to solve the problem as fast as possible, since Internet access is almost on the base of the Maslow's Pyramid of needs. So, I phoned company B. Long story short, I hired their service for a lower price than I was expecting, and as much as company A's. Great deal! However, some minutes after closing the deal with company B, A phoned me telling me that a "free spot" was available where I live, and that they didn't know if they could hold it for me any longer. I instantly felt the buyer's remorse, and explained to the caller that I had just closed a deal with B. He tried to persuade me saying that they were the best in the market and I could cancel the previous deal. I noticed, then, that he was trying to sell me a worse Internet service than I have seen it in their website, and then, I refused. Interestingly, after 10 minutes, I received a call from the "quality control of B". The caller asked some questions about the service that I had hired from them, and finally, told me that although they had sold me a service with X download speed, the actual speed would be X/10 for the same price. I was outraged! He was apologetic saying that if I didn't like these terms I could cancel the service. I ordered him to cancel the service right away. He then told me he couldn't do it cause he was from the quality control section, and if I wanted to cancel it I had to call to a number myself. I hung up the phone incredulous. But, then I noticed that the call came from the same city of company A's last call. I had to confirm my suspicions. I called company B checking about the incident, they said that there was nothing wrong with the service that I hired, and that the Internet speed would remain X. Guess what? I was almost cheated by company A. It turned out that everything was fine, my Internet speed was definitely what I hired from B. Lesson learned, keep your two eyes open when dealing with Internet/cable companies.
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Don't trust Internet/cable companies
I would like to share a quick story with you. I was searching for an Internet company to supply my new home. I had two options, company A and company B. After estimating the price of their services in company A and B, I decided that A was my best option based on the speed/price trade-off. I phoned the company A, and I was surprised to see that they weren't receiving any new clients cause they were already "in booked" where I live. Unusual, but OK. They asked me if I would like to go on their "waiting list". Yes, of course. However, I was anxious to solve the problem as fast as possible, since Internet access is almost on the base of the Maslow's Pyramid of needs. So, I phoned company B. Long story short, I hired (not the right word) their service for a lower price than I was expecting, and as low as company A's. Great deal! However, a few minutes after closing the deal with company B, A phoned me to say that a "free spot" was available where I live, and that they didn't know if they could hold it for me any longer. I instantly had the buyer's remorse, and explained to the caller that I had just closed a deal with B. He tried to persuade me saying that they were the best in the market and I could cancel the previous deal. I noticed, then, that he was trying to sell me a worse Internet service than I had seen it on their website, so I refused. Interestingly, after 10 minutes later, I received a call from the "B quality control". The caller asked some questions about the service that I had purchased from them, and finally, told me that although they had sold me a service with X download speed, the actual speed would be X/10 for the same price. I was outraged! He was apologetic saying that if I didn't like these terms I could cancel the service. I ordered him to cancel the service right away. He then told me he couldn't do it cause he was from the quality control department, and if I wanted to cancel it I had to call to a number myself. I hung up the phone, incredulous. But, then I noticed that the call came from the same city as company A's last call. I had to confirm my suspicions. I called company B checking about the incident, they said that there was nothing wrong with the service that I hired, and that the Internet speed would remain X. Guess what? I was almost cheated by company A. It turned out that everything was fine, my Internet speed was definitely what I had agreed with from B. Lesson learned, keep your two eyes open when dealing with Internet/cable companies.Want to progress faster?
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