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The role of nonverbal communication in pharmacy practice Our bodies and eyes are channels of nonverbal communication. Discuss both by giving examples of communication between pharmacists and patients or clients. As a pharmacist, being able to communicate interactively with your patients or clients through nonverbal communication is just as vital as through verbal means. First, eye contact is one of the most important ways to show the attention of both sides as a mutual attention would be established when both sides maintaining their eye contact in conversation. The pharmacists should show a moderate level of eye contact with their patients so that it would not let the patients feel uncomfortable and at the same time shows the competence of the pharmacists. The posture and body orientation is also considered as an important nonverbal cue for all parties in a conversation. When seated, during a consultation, turning the shoulders and legs towards the communicators would relay a positive attitude to them. Besides, a pharmacist should avoid too many hand movements and shaking legs as it shows that the pharmacist does not have a professional attitude. Furthermore, facial expression could help to enhance the ambiance of the conversation to become relax and delightful. A pharmacist talks with a smile would make the patients feel less stressful and hence would indirectly foster the relationship between the pharmacists and patients. Thank you for any comments and corrections.

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