letter about problem Three week ago I telephoned your office and booked a four-week course at the best language school, which starting on 16th March in Dublin. You booked me the course costing $975 which I paid for by credit card. A week later, I hadn't received my credit card receipt and confirmation my place on the course. I started worry and phoned the school and left message on the answering machine, but that was week ago, and I've heard nothing from you since. As you imagine, I am very concerned about this because I need to book tickets for my trip, which I cannot do until the course aren't confirmed. I would therefore be grateful if you would look into this matter urgently. I look forward to hearing from you.