Writing Practice - Helpdesk life - 01 I am a helpdesk and basically I SOLVE PROBLEMS! :D One of the most important helpdesk characteristics is, patience! To know how to deal with many differents kind of people it is a big challenger, each brain is a world. That is what I have learned since I started working on my current job. Many people when have some problem and sometimes don't know how to react or don't react very well at this situations, so in that moment you are the person which need to pull yourself together and try to transmit tranquility to the other person and show that you're there to solve or even try to solver the problem. So if you're a helpkdesk, be patient! :D Thank you for correcting my entry!