Search from various English teachers...
Spain flagToni
Complaint letter. To whom it may concern, My name is Antonio Torres and I am writing to express my dissatisfaction with my last package holidays to Gran Canaria, Spain from 1st January of 2016 to 10th of January 2016. First of all, outbound flight was delayed six hours. Due to this delay we had to have lunch at the airport spending thirty euros in total. Moreover, nobody gave us a food voucher, it was unacceptable. In the second place, we had to take a taxi to get the hotel, which cost €50, for the reason that there were no buses waiting for us. In your website promised that the resort transfer was included. Thirdly, we booked a resort which was in great central location. Nevertheless, the resort was 40 minutes away from all the shops and supermarkets. Had we known that the hotel would not be centric, we would have booked another resort with better location. In addition it was not a shuttle service to go to the center In view of all these drawbacks, we expect a substantial refund in compensation. We would be grateful to receive all the money that we spent plus an extra for breach of contract. Unless we hear from you within one week we shall have to take legal advice on the matter. Yours faithfully, Antonio Torres.

Corrections · 6

1

Complaint letter.

To whom it may concern,
My name is Antonio Torres and I am writing to express my dissatisfaction with my last package holiday to Gran Canaria, Spain from 1st January of 2016 to 10th of January 2016.
First of all, the outbound flight was delayed six hours. Due to this delay we had to have lunch at the airport, spending thirty euros in total. Moreover, nobody gave us a food voucher, this was unacceptable.
In the second place, we had to take a taxi to get the hotel, which cost €50, for the reason that  because there were no buses waiting for us. In your website you stated that the resort transfer was included.
Thirdly, we booked a resort which was supposed to be in great central location. Nevertheless, the resort was 40 minutes away from all the shops and supermarkets. Had we known that the hotel would not be central, we would have booked another resort with a better location. In addition there was not a shuttle service to go to the center
In view of all these drawbacks, we expect a substantial refund in compensation. We would be grateful  to receive  ( are demanding) all the money that we spent plus an extra for breach of contract. Unless we hear from you within one week we shall have to take legal advice on the matter.
Yours faithfully,
Antonio Torres.

Well written Antonio. 

1

Thirdly/finally, we booked a resort which was in a great central location. Nevertheless, the resort was 40 minutes away from all the shops and supermarkets. Had we known that the hotel would not be centric central/conveniently located, we would have booked another resort with a better location. In addition, it was not a there was no shuttle service to go to the city center.


In view of all these drawbacks, we expect a substantial refund in compensation. Ideally, we would expect be grateful to receive all the money that we spent, plus an extra an additional sum/amount for the breach of contract. Unless If we do not hear from you within one week we shall/will have to take seek legal advice on the matter.

Note:

'We expect...' is stronger than 'we would be grateful...' - for me, it does not seem natural to say one after the other (but the sentence was not incorrect).

Yours faithfully,
Antonio Torres.

1

Complaint letter.

To whom it may concern,
My name is Antonio Torres and I am writing to express my dissatisfaction/disappointment with my last package holidays to recent holiday package in Gran Canaria, Spain, from 1st January of 2016 to 10th of January 2016 (you can also say 'the 1st of January...').
First of all, the outbound flight was delayed by six hours. Due to this delay we had to have lunch at the airport, spending thirty euros in total. Moreover, nobody gave us a food voucher (to cover this cost),  - it was unacceptable.


In the second place, Secondly, we had to take a taxi to get the hotel, which cost €50, for the reason that as/because there were was no buses waiting for us . In Your website promised that the a resort/hotel transfer was would be included. (you could also say 'there was no bus/hotel transfer waiting for us, despite this being advertised/promised on your website)'

Note:

Be consistent when writing numbers (thirty euros vs €50)

Want to progress faster?

Join this learning community and try out free exercises!

Don’t miss out on the opportunity to learn a language from the comfort of your own home. Browse our selection of experienced language tutors and enroll in your first lesson now!

Start Learning Today