Why are Japanese products and customer services high quality?
This is my personal opinion and I cannot say I can normalize it, but I think many Japanese people like to pursue good qualities of what they are involving either it’s tangible (products) or intangible (services/managements).
That’s one good reason why Japanese people overwork and sacrifice their private times.
In another word, they are job-geeks.
That can also explain why Japanese products are competitive.
Imagine two employees who have the same ability.
One finishes job on time and enjoys his private life whether his job is good quality or not (at least it reaches a permissible range)
The other remains working until he can satisfy himself with what he is doing. He is always thinking of his job and may work on weekends.
Which results of their jobs do you think is higher quality?
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Corrections · 2
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Why are Japanese products and customer services high quality?
This is my personal opinion and I cannot say I can normalize it, but I think many Japanese people like to pursue good qualities in what they seek, whether it’s tangible (products) or intangible (services/managements).That’s one good reason why Japanese people overwork and sacrifice their private times.
In other words, they are job-geeks.
That can also explain why Japanese products are competitive.
Imagine two employees who have the same abilities.
One finishes his job on time and enjoys his private life, whether his job is good quality or not (it at least reaches a permissible range).
The other remains working until he can satisfy himself with what he is doing. He is always thinking of his job, and may work on the weekends.
Which do you think creates higher quality results?
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The image I have with Japanese is that they are very serious and take pride on the work they are doing, and I think this is one of the reasons that Japanese can produce such high quality products and superb customer services.
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