making and recieving calls and reception activities While you making and receiving telephone calls.It is important to have a good manners and you need to be able to answer and taking a call professionally. Always be prepared ,speak clear and polite.When you making a call you should introduce yourself ,what company you are calling from and who you want speak to.When you are taking a call your tone of voice should be pleasant and positive,you should listen carefully ,verify all details such as: telephone number ,caller name etc. Reception area should be always clean and tidy .Welcoming visitors in polite and friendly way.You will need to reach the person that the visitors has come and tell her/him their visitor waiting in reception.Visitor's book need to be sign by visitors and receptionist might give them visitor's pass. any changes and ideas welcome :)