My story with Payoneer : When I lost $3300 I begun using Payoneer when I was in Cameroon. Payoneer is a financial services business that provides online money transfer and e-commerce payment services.

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rony

My story with Payoneer : When I lost $3300 I begun using Payoneer when I was in Cameroon. Payoneer is a financial services business that provides online money transfer and e-commerce payment services. I used this service for receive payment for my remote work. When I left Cameroon, I stopped with my remote job. I decided to transfer all amount on my account through my local bank account. Payoneer Customer Service told that I must first change my country localisation. When I sent documents which prove my new residential address, Payoneer didn’t approve the documents. I sent another document. But, after many weeks I didn’t receive a response from Payoneer. It’s when I contacted Payoneer Customer Services via online chat for explained my disappointment that my country location has been changed. Before I was starting with proceed to transfer money on my bank account, I was surprised when the first December 2015, I saw almost 30 unauthorized transactions provided by ATM on India. I immediately called the Customer Services and blocked my credit card. I asked explanation about this. The man on the phone was very kind, and he told me that my card was cloned and in this case, I will get complete refund and I don’t need to make a justice pursuit. But the process is going to take 90 days. More than three months after I didn’t receive any news from payoneer. After many emails at customer service, they send me a message claiming that I will receive a “Good Will Refund” of $1450 (on $3300 that I lost), without any other explanation. I replied that I didn’t accept that, because: 1- Despite the chip credit card exit since many years, my credit didn’t have a chip. So, It was easier to cloned it; 2- I don’t understand why Payoneer didn’t discover an illegal activities on my account the point were almost 30 unauthorized transactions was made; 3- If Payoneer had quickly processed the changing on my localisation, I could transfer my balance on my local bank account before the compromising of my credit card. At this moment the payoneer Customer service become aggressive, and told me that if I didn’t happy I can launch pursuit against MasterCard. When I replied that “The other banks refund all amount you lost when your card has been cloned. So why payoneer doesn’t do the same?” they told that “Payoneer is not a bank, but an online payment solution”.

Corrections · 7

My story with Payoneer : When I lost $3300

I begun using Payoneer when I was in Cameroon. Payoneer is a financial services business that provides online money transfer and e-commerce payment services.

I used this service for receive payment for my remote work. When I left Cameroon, I retired from my remote job. I decided to transfer all amount on my account through my local bank account.

Payoneer Customer Service said that I must first change my country localization. When I sent the documents which prove my new residential address, Payoneer didn’t approve the documents. I sent another document, but after many weeks I didn’t receive a response from Payoneer. It’s when I contacted Payoneer Customer Services via online chat for an explanation I expressed my disappointment that my country location has been changed.

Before I was proceeding to transfer money on my bank account, I was surprised when I saw the first December 2015. I saw almost 30 unauthorized transactions provided by the ATM in India.

I immediately called the Customer Services and blocked my credit card. I asked for explanation about this. The man on the phone was very kind, and he told me that my card was cloned and in this case, I will get completely refunded and I don’t need to make a justice pursuit, but the process is going to take 90 days.

It was more than three months after I didn’t receive any news from payoneer. After many emails at customer service, they sent me a message claiming that I will receive a “Good Will Refund” of $1450 (on $3300 that I lost), without any other explanation. I replied that I didn’t accept that, because:
1- Despite the chip credit card exit since many years, my credit didn’t have a chip. So, It was easier to cloned it;
2- I don’t understand why Payoneer didn’t discover an illegal activities on my account the point were almost 30 unauthorized transactions was made;
3- If Payoneer had quickly processed the changing on my localization, I could transfer my balance on my local bank account before the compromising of my credit card.
At that moment the payoneer Customer service become aggressive, and told me that if I didn’t stay happy I can launch pursuit against MasterCard.

When I replied that “The other banks refund all of the amount you lose when your card has been cloned, so why doesn’t payoneer do the same?” They told me that “Payoneer is not a bank, but an online payment solution”.

Thank you for this entry Rony! I thought payoneer is a good service with very low fees but I was wrong, and they are not to be trusted after I read this. They don't send money to bank accounts in my country and this is why I've never used them before, thank God I didn't. I'm sorry you lost your money!

Payoneer is terrible. They charge you for every tiny operation you make. After using it once, I feel I lost a lot of money for nothing. I didn't expect it to be so terrible.

Part 3

3- If Payoneer had quickly processed the changing change on of my localisation location, I could have transferred my balance on my local bank account before the compromising of my credit card.
At this moment the payoneer Customer service became aggressive, and told me that if I didn’t wasn't happy I can could launch pursuit pursue against MasterCard.
When I replied that “the other banks refund all of the amount you lost when your card has been cloned*. So why doesn't payoneer doesn’t do the same?” they told me that “Payoneer is not a bank, but an online payment solution”.

*I'm not sure "cloned" is the word you're looking for. Perhaps "stolen" or "used fraudulently"

Nice job, and good luck with the money!

Part 2

Before I was starting with proceed started/proceeded (you cannot say both) to transfer money on my bank account, I was surprised to find that on when the first December 1, 2015, I saw almost 30 unauthorized transactions provided by an ATM on in India.

I immediately called the Customer Services and blocked my credit card. I asked for an explanation about it this ("this" is not wrong, but "it" sounds a little more natural). The man on the phone was very kind, and he told me that my card was cloned* and in this case, I will would get a complete refund and I don’t didn't need to make a justice pursuit. But the process is was going to take 90 days.

More than three months after had passed and I didn’t receive any news from payoneer. After many emails at to customer service, they send sent me a message claiming that I will would receive a “Good Will Refund” of $1450 (on the $3300 that I lost), without any other explanation. I replied that I didn’t accept that, because:
1- Despite the chip credit card exit since many years (I'm not sure what you wanted to say here), my credit card didn’t have a chip. So, It was easier to cloned* it;
2- I don’t understand why Payoneer didn’t discover an illegal activities on my account the point when almost 30 unauthorized transactions was were made;

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