writing exercise - request a reimbursement Dear P, I'm writing to request a reimbursement. Two month ago I bought a personalised writing set from your e-shop, but unfortunately i'm not satisfied with the product i received. First the pen and the pencil are not very attractive as the advertisement described, moreover the pen and the pencil didn't match: i received a red pen with a green pencil. Furthermore I have requested a name printed and , the name printed is misspelt above both of theme. And if that was not enough the set has arrived three weeks late that i expected. So I must have bought another gift for my friend's birthday. In according to the advertisement "if you are not completely happy, we will give you all your money back" , please refund me the entire sum as soon as is possible. Sincerely A.