Air ticket event
I book two air tikets for our customers yesterday, the departure time was 21:25 the same day. I paied the tickets and sent the fight messages to them. However I received a phone call at around 21:00, I'm shocked that one of them told me his name on the ticket had an error, while his name and IC number were sent to me by himself. Now he said his name was wrong, he typed the 春 to 舂. Anyway, at that time I immiately called the airline, but it's unfortunately the time is too tight to correct the name in the system. So the customer can only change other flight.
Although I feel this customer is so carelessly, I think the air tickets booking system is not perfect, when the name and IC number does not match, the passenger's information should not be input the system. As I know the railway tickets booking system has done this.
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Air ticket event
I booked two air tickets for our customers yesterday. The departure time was 21:25 on the same day. I paid for the tickets and sent the flight messages to them. However, I received a phone call at around 21:00, I'm and was shocked when one of them told me his name on the ticket had an error, while when he had sent me his name and IC number were sent to me by himself. Now He said his name was wrong and that he'd typed the 春 to as 舂. Anyways, at that time I immediately called the airline, but it's unfortunately it was too late the time is too tight to correct the name in the system so the customer can could only change his other flight.Although I feel this customer is so was carelessly, I think the air tickets booking system is not perfect. When the name and IC number does not match, the passenger's information should not be inputted into the system. As I know the railway tickets booking system has done does this.
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