Complaint letter

Complaint letter

42, San Roque Street
46789 Betera
Valencia

Mr. T. Graham
The Manager
Crazy Trips
23, Deeper Road
Barcelona

Dear Mr. T Graham,

I am writing to complain about the service I received during that your company offered me in my last holidays.

Firstly, I booked a package with your company an all  that included travel, with flights, hotel and the transfers between the airport and the hotel. But when I arrived to at my destination nobody was waiting for me. Though I tried to contact you it was impossible, your phone was offline. But it was not the only complication. After that, when I got to my hotel it was not the same than as in the brochure/advertisement promotion picture. It was old, dirty and the employees were unpleasant with to the customers. My room smelled like cigarettes and the cleanliness cleaning of the bathroom was not as good as in better than the other parts of the hotel.

I think that an important company like yours needs to be sure of the take care about what kind of places you recommends to its your better customers. I am very upset about the lack of service and with this incident, therefore I am asking for a refund compensation or, at least, a discount.  apologize letter. If it is not possible, If neither are forthcoming I shall be forced to take legal actions against your company.

I look forward to your early reply. hearing from you shortly.

Mr. R. Mateu